Practical Aspects of Quality Management Sysems

Practical Aspects of Quality Management Sysems
639-2008/01
čeština

Summary

Building and maintaining a quality management system is closely related to the standards that focus on this particular part of the organization. One of these standards is a generic standard ISO 9001. Knowledge of ISO 9001 and the ability to fulfill them in practice is one of the key skills of quality managers. Students will have the opportunity to become acquainted in detail with the requirements of ISO 9001 in this course, on practical examples to understand their nature and form of case study to acquire the skills of their application.

Literature

[1] ISO 9001 Quality management systems -- Requirements. 2008.
[2] ISO 9004 Managing for the sustained success of an organization -- A quality management approach. 2009.
[3] JURAN, M. J., DeFEO, J. A. Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill, 2010, 1113 p.

Advised literature

[1] HOYLE, D.: Automotive Quality Systems Handbook, Second Edition: ISO/TS 16949:2002 Edition. Butterworth-Heinemann. 2005.
[2] OAKLAND, J. S.: Oakland on Quality Management. Amsterdam. Elsevier 2004, 476 p. (ISBN 0-7506-5741-3)
[3] EN ISO 9000 Quality management systems -- Fundamentals and vocabulary. 2005
[4] ISO/TS 16949 Quality management systems -- Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations. 2009
[5] ISO 10001 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations. 2007.
[6] ISO 10002 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations. 2004.
[7] ISO 10003 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations. 2007.
[8] ISO/TR 10013 Guidelines for quality management system documentation. 2001.
[9] ISO 19011 Guidelines for auditing management systems. 2012.

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Language of instruction	čeština
Code	639-2008
Abbreviation	PASM
Course title	Practical Aspects of Quality Management Sysems
Coordinating department	Department of Quality Management
Course coordinator	Ing. David Vykydal, Ph.D.