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Practical Aspects of Quality Management Sysems

Type of study Bachelor
Language of instruction Czech
Code 639-2008/01
Abbreviation PASM
Course title Practical Aspects of Quality Management Sysems
Credits 2
Coordinating department Department of Quality Management
Course coordinator Ing. David Vykydal, Ph.D.

Osnova předmětu

1. Quality management systems – Characteristics of the basic set of standards ISO 9000, ISO 9001 requirements (part 1) - examples of practice.
2. ISO 9001 requirements - examples of practice (part 2).
3. Basic principles of quality management according to ISO 9000 family of standards and the possibilities for their implementation in accordance with the requirements of ISO 9001.
4. Requirements and recommendations for documentation management in quality management systems according to ISO 9001 and ISO/TR 10013, the quality manual.
5. Risk Management, basic characteristics, practices.
6. Process approach in quality management systems according to ISO 9001, basic characteristics, principles, criteria defining of process management and creation of process maps - part 1.
7. Process approach in quality management systems according to ISO 9001, basic characteristics, principles, criteria defining of process management and creation of process maps - part 2.
8. Resource Management - Human Resource Management (job card), evaluating the effectiveness of training (ISO 10015) and evaluation of suppliers.
9. Monitoring and measurement satisfaction of customers and employees, procedures and methodologies. The process of handling complaints (ISO 10002 and 10003).
10. Auditing quality management system, principles and procedures (ISO 19011), audit plan and programme.
11. Continual improvement in quality management systems, corrective and preventive actions.
12. Management review of quality management systems according to ISO 9001.
13. Standard ISO 9004 – Managing for the sustained success of an organization.
14. The differences in the requirements of ISO 9001 and ISO/TS 16949.

E-learning

https://lms.vsb.cz/

Povinná literatura

[1] ISO 9001 Quality management systems -- Requirements. 2008.
[2] ISO 9004 Managing for the sustained success of an organization -- A quality management approach. 2009.
[3] JURAN, M. J., DeFEO, J. A. Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill, 2010, 1113 p. ISBN 978-0-07-162973-4 

Doporučená literatura

[1] HOYLE, D.: Automotive Quality Systems Handbook, Second Edition: ISO/TS 16949:2002 Edition. Butterworth-Heinemann. 2005.
[2] OAKLAND, J. S.: Oakland on Quality Management. Amsterdam. Elsevier 2004, 476 p. (ISBN 0-7506-5741-3)
[3] EN ISO 9000 Quality management systems -- Fundamentals and vocabulary. 2005
[4] ISO/TS 16949 Quality management systems -- Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations. 2009
[5] ISO 10001 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations. 2007.
[6] ISO 10002 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations. 2004.
[7] ISO 10003 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations. 2007.
[8] ISO/TR 10013 Guidelines for quality management system documentation. 2001.
[9] ISO 19011 Guidelines for auditing management systems. 2012.


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