1. Quality management systems – Characteristics of the basic set of standards ISO 9000, ISO 9001 requirements (part 1) - examples of practice.
2. ISO 9001 requirements - examples of practice (part 2).
3. Basic principles of quality management according to ISO 9000 family of standards and the possibilities for their implementation in accordance with the requirements of ISO 9001.
4. Requirements and recommendations for documentation management in quality management systems according to ISO 9001 and ISO/TR 10013, the quality manual.
5. Risk Management, basic characteristics, practices.
6. Process approach in quality management systems according to ISO 9001, basic characteristics, principles, criteria defining of process management and creation of process maps - part 1.
7. Process approach in quality management systems according to ISO 9001, basic characteristics, principles, criteria defining of process management and creation of process maps - part 2.
8. Resource Management - Human Resource Management (job card), evaluating the effectiveness of training (ISO 10015) and evaluation of suppliers.
9. Monitoring and measurement satisfaction of customers and employees, procedures and methodologies. The process of handling complaints (ISO 10002 and 10003).
10. Auditing quality management system, principles and procedures (ISO 19011), audit plan and programme.
11. Continual improvement in quality management systems, corrective and preventive actions.
12. Management review of quality management systems according to ISO 9001.
13. Standard ISO 9004 – Managing for the sustained success of an organization.
14. The differences in the requirements of ISO 9001 and IATF 16949.
2. ISO 9001 requirements - examples of practice (part 2).
3. Basic principles of quality management according to ISO 9000 family of standards and the possibilities for their implementation in accordance with the requirements of ISO 9001.
4. Requirements and recommendations for documentation management in quality management systems according to ISO 9001 and ISO/TR 10013, the quality manual.
5. Risk Management, basic characteristics, practices.
6. Process approach in quality management systems according to ISO 9001, basic characteristics, principles, criteria defining of process management and creation of process maps - part 1.
7. Process approach in quality management systems according to ISO 9001, basic characteristics, principles, criteria defining of process management and creation of process maps - part 2.
8. Resource Management - Human Resource Management (job card), evaluating the effectiveness of training (ISO 10015) and evaluation of suppliers.
9. Monitoring and measurement satisfaction of customers and employees, procedures and methodologies. The process of handling complaints (ISO 10002 and 10003).
10. Auditing quality management system, principles and procedures (ISO 19011), audit plan and programme.
11. Continual improvement in quality management systems, corrective and preventive actions.
12. Management review of quality management systems according to ISO 9001.
13. Standard ISO 9004 – Managing for the sustained success of an organization.
14. The differences in the requirements of ISO 9001 and IATF 16949.