1. Introduction and terms related to quality management.
2. Basic principles and concepts of modern quality management.
3. Requirements and recommendations of the EN ISO 9000 family of standards.
4. Fundamental processes of quality management.
5. Quality management at design and development stage. Basic methods and tools of quality planning.
6. Quality management at purchasing. Quality management at production and service provision.
7. Quality economy, areas and approaches. Quality related costs and their measurement.
8. Conformity verification. Basic forms of product verification and inspection. Control of nonconforming products.
9. Human factor within quality management.
10. Auditing within quality management systems.
11. Quality improvement – approaches and methods.
12. European Union approaches to conformity assessment and quality assurance.
13. Trends of quality management development, management systems integration.
14. Business excellence models and their role at quality management
2. Basic principles and concepts of modern quality management.
3. Requirements and recommendations of the EN ISO 9000 family of standards.
4. Fundamental processes of quality management.
5. Quality management at design and development stage. Basic methods and tools of quality planning.
6. Quality management at purchasing. Quality management at production and service provision.
7. Quality economy, areas and approaches. Quality related costs and their measurement.
8. Conformity verification. Basic forms of product verification and inspection. Control of nonconforming products.
9. Human factor within quality management.
10. Auditing within quality management systems.
11. Quality improvement – approaches and methods.
12. European Union approaches to conformity assessment and quality assurance.
13. Trends of quality management development, management systems integration.
14. Business excellence models and their role at quality management