Quality Management Systems II

Quality Management Systems II
639-3001/01
čeština Quality Management Systems II
639-3001/02
angličtina

Summary

Subject is oriented to explanation of top management role within quality management systems and application of methods and tools of strategic quality management as benchmarking, self-assessment, partnership with suppliers programs, excellence models etc. Part of learning is devoted to explanation of special requirements of automotive industry to quality management systems.

Literature

[1] JURAN,M.J.-DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill. 2010, 1113 p. (ISBN978-0-07-162973-7)
[2] OAKLAND,J.S.: Oakland on Quality Management. Amsterdam. Elsevier. 2004, 476 s. (ISBN 0-7506-5741-3)

Advised literature

1] HAYES,B.E.: Beyond Ultimate Question. A Systematic Approach to Improve Customer Loyalty. Milwaukee. ASQ Quality Press. 2009, 396 s. (ISBN 978-0-87389-772-3)

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Language of instruction	čeština, angličtina
Code	639-3001
Abbreviation	SMK II
Course title	Quality Management Systems II
Coordinating department	Department of Quality Management
Course coordinator	prof. Ing. Jaroslav Nenadál, CSc.