[1] JURAN,M.J.-DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill. 2010, 1113 p. (ISBN978-0-07-162973-7)
[2] OAKLAND,J.S.: Oakland on Quality Management. Amsterdam. Elsevier. 2004, 476 s. (ISBN 0-7506-5741-3)
Quality Management Systems II
| Language of instruction | angličtina, čeština |
|---|---|
| Code | 639-3001 |
| Abbreviation | SMK II |
| Course title | Quality Management Systems II |
| Coordinating department | Department of Quality Management |
| Course coordinator | prof. Ing. Jaroslav Nenadál, CSc. |
Summary
Subject is oriented to explanation of top management role within quality management systems and application of methods and tools of strategic quality management as benchmarking, self-assessment, partnership with suppliers programs, excellence models etc. Part of learning is devoted to explanation of special requirements of automotive industry to quality management systems.
Literature
Advised literature
1] HAYES,B.E.: Beyond Ultimate Question. A Systematic Approach to Improve Customer Loyalty. Milwaukee. ASQ Quality Press. 2009, 396 s. (ISBN 978-0-87389-772-3)