Terminated in academic year 2020/2021
Quality Management Systems II
| Type of study | Follow-up Master |
|---|---|
| Language of instruction | Czech |
| Code | 639-3001/01 |
| Abbreviation | SMK II |
| Course title | Quality Management Systems II |
| Credits | 6 |
| Coordinating department | Department of Quality Management |
| Course coordinator | prof. Ing. Jaroslav Nenadál, CSc. |
Subject syllabus
1. Principles and concepts of modern quality management systems.
2. Leadership and its application at quality management systems.
3. Top management responsibility within quality management systems.
4. Benchmarking – meaning and use within quality management.
5. Customer satisfaction measurement – meaning and procedures.
6. Customer loyalty measurement – meaning and procedures.
7. Programs of partnership with suppliers.
8. Processes and organization performance measurements.
9. EFQM Excellence Model – fundamentals and criteria.
10. Self- assessment of organizations – meaning and procedures.
11. RADAR framework and its application at quality management.
12. Automotive industry requirements related to quality management systems – part I.
13. Automotive industry requirements related to quality management systems – part II.
14. Integration of management systems.
2. Leadership and its application at quality management systems.
3. Top management responsibility within quality management systems.
4. Benchmarking – meaning and use within quality management.
5. Customer satisfaction measurement – meaning and procedures.
6. Customer loyalty measurement – meaning and procedures.
7. Programs of partnership with suppliers.
8. Processes and organization performance measurements.
9. EFQM Excellence Model – fundamentals and criteria.
10. Self- assessment of organizations – meaning and procedures.
11. RADAR framework and its application at quality management.
12. Automotive industry requirements related to quality management systems – part I.
13. Automotive industry requirements related to quality management systems – part II.
14. Integration of management systems.
E-learning
Integrovaný systém modulární počítačové podpory výuky ekonomicko-technického zaměření (http://lms.vsb.cz): Vzdělávací modul 3 – Systémy managementu jakosti: submodul Systémy managementu jakosti II. VYKYDAL, D.; NENADÁL, J. Systémy managementu kvality. Studijní opory. Ostrava: VŠB-TU Ostrava, 2015. NENADÁL, J. Systémy managementu jakosti II. Studijní opory. Ostrava: VŠB-TU Ostrava, 2008.
Literature
[1] JURAN,M.J.-DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill. 2010, 1113 p. (ISBN978-0-07-162973-7)
[2] OAKLAND,J.S.: Oakland on Quality Management. Amsterdam. Elsevier. 2004, 476 s. (ISBN 0-7506-5741-3)
[2] OAKLAND,J.S.: Oakland on Quality Management. Amsterdam. Elsevier. 2004, 476 s. (ISBN 0-7506-5741-3)
Advised literature
1] HAYES,B.E.: Beyond Ultimate Question. A Systematic Approach to Improve Customer Loyalty. Milwaukee. ASQ Quality Press. 2009, 396 s. (ISBN 978-0-87389-772-3)