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Fundamentals of Social Manners - Etiquette

Type of study MasterBachelorFollow-up Master
Language of instruction Czech
Code 711-0609/10
Abbreviation ZSCH
Course title Fundamentals of Social Manners - Etiquette
Credits 2
Coordinating department Department of Social Sciences
Course coordinator Mgr. Petra Kowaliková, Ph.D.

Subject syllabus

1. Etiquette, historical development, and current concepts.
2. General rules of etiquette.
3. Social communication I. Nonverbal communication.
4. Social communication II. Verbal communication.
5. Personal and professional image.
PROFESSIONAL ETIQUETTE
6. Introduction to the corporate culture.
7. Ethical behavior as a part of the corporate culture.
8. Internal communication of the company.
9. External communication of the company.
10. Foreign cultures and international business.
ETIQUETTE OF SOCIAL EVENTS
11. Family rituals and ceremonies.
12. Religious rituals and ceremonies.
13. Formal and informal social events.
14. Table manners and table setting.

E-learning

The course is not taught through e-learning.

Literature

ADAIR, John Eric. Effective Communication: The Most Important Management Skill of All. 2nd ed. Pan Macmillan, 2009. ISBN 978-0-330-50426-3 .
CHANEY, Lillian H.; MARTIN, Jeanette S. The essential guide to business etiquette. 2nd ed. Greenwood Publishing Group, 2007. ISBN 978-0-275-99714-4 .
HOFSTEDE, Geert; HOFSTEDE, Gert Jan; MINKOV, Michael. Cultures and organizations. 3rd ed. New York: McGraw-Hill, 2010. ISBN 978-0-0716-6418-9 .
MORGAN, John. Debrett's New Guide to Etiquette and Modern Manners: The Indispensable Handbook. 2nd ed. Macmillan, 2007. ISBN 978-0-312-28124-3 .
ROBINSON, David Foster. Business etiquette: your complete guide to correct behaviour in business. 2nd ed. Kogan Page Publishers, 2000. ISBN 0-7494-3258-6 .

Advised literature

EICHLER, Lillian. Book of etiquette. 1st ed. Cosimo, Inc., 2013. ISBN 978-1-60520-976-0 .
MARTIN, Jeanette S., CHANEY, Lillian H. Global Business Etiquette: A Guide to International Communication and Customs. 2nd ed. ABC-CLIO, 2012. ISBN 978-0-313-39717-2 .
RAMESH, Gopalaswamy; RAMESH, Mahadevan. THE ACE of soft skills. Attitude, communication and etiquette for success. 1st ed. New Delhi: Dorling Kindersley, 2010. ISBN 978-81-317-3285-4 .
SCHEIN, Edgar H. The corporate culture survival guide. 2nd, rev. ed. Jossey Bass, 2009. ISBN 978-0-4702-9371-3 .


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