• The importance of the human resources in quality management (concepts, principles…).
• Human resources management according to actual version ISO 9000 and the EFQM Excellence Model.
• The education of the quality, measurement and evaluation of training effectiveness.
• The philosophy of the learning organisations (forms, structures and impulses).
• Leadership role in quality management, leadership and management styles.
• The communication and motivation in quality management systems.
• Teamwork and its forms in quality management (Quality Circles, Kaizen, 5 S, IIP).
• ISO, TQM and company culture.
• Introduction to Knowledge Management (KM), definition, historical development, importance KM.
• Ethical principles of business management systems, ethics in quality management systems.
• Corporate Social Responsibility (CSR) and its evaluation in business practice, Creating Shared Value (CSV), international social responsibility.
• Bata Management System (link current practice in the context of business process management).
• Human resources management according to actual version ISO 9000 and the EFQM Excellence Model.
• The education of the quality, measurement and evaluation of training effectiveness.
• The philosophy of the learning organisations (forms, structures and impulses).
• Leadership role in quality management, leadership and management styles.
• The communication and motivation in quality management systems.
• Teamwork and its forms in quality management (Quality Circles, Kaizen, 5 S, IIP).
• ISO, TQM and company culture.
• Introduction to Knowledge Management (KM), definition, historical development, importance KM.
• Ethical principles of business management systems, ethics in quality management systems.
• Corporate Social Responsibility (CSR) and its evaluation in business practice, Creating Shared Value (CSV), international social responsibility.
• Bata Management System (link current practice in the context of business process management).