1. Introduction and terms related to quality management.
2. Basic principles and concepts of modern quality management.
3. Role, requirements and recommendations of the EN ISO 9000 family of standards.
4. Fundamental processes of quality management.
5. Quality management at design and development stage. Basic methods and tools of quality planning.
6. Quality management at purchasing.
7. Quality economy, areas and approaches. Quality related costs and their measurement.
8. Conformity verification. Basic forms of product verification and inspection. Control of nonconforming products.
9. Human factor within quality management.
10. Auditing within quality management systems.
11. Quality improvement – approaches and methods.
12. European Union approaches to conformity assessment and quality assurance.
13. Trends of quality management development, management systems integration.
PDeFEO,J.A. Juran's Quality Handbook: The Complete Guide to Performance Excellence. New York: McGraw Hill. 2023. ISBN 978-1265821654raha: Česká společnost pro jakost, 2016. ISBN 978-80-02-02642-6.
Advised literature
LUTHRA, S., GARG, D., AGARWAL, A. and MANGLA, S. K. Total quality management (TQM): principles, methods, and applications. Boca Raton: CRC Press, Taylor & Francis Group, 2021. ISBN 978-0-367-51283-5.