https://www.vsb.cz/e-vyuka/cs/subject/639-2018/01
web of FMT
Human Factor at Quality Management
| Type of study | Bachelor |
|---|---|
| Language of instruction | Czech |
| Code | 639-2018/01 |
| Abbreviation | LFMK |
| Course title | Human Factor at Quality Management |
| Credits | 4 |
| Coordinating department | Department of Quality Management |
| Course coordinator | Ing. Zdenka Hofbruckerová, Ph.D. |
Subject syllabus
1. The importance of human factor in quality management.
2. Human resource management system according to the requirements of the quality management system. Comprehensive enterprise integration.
3. Development of the company's education strategy. Philosophy of a learning enterprise. Knowledge organizations.
4. Forms and structures of employee training for quality. Measurement and evaluation of the effectiveness of the training.
5. The role of top management in quality management and delegation of competencies. Leadership, leadership styles.
6. Communication in quality management systems. Modern communication channels.
7. Motivation of employees. Motivation programs, measurement of their effectiveness.
8. Employee satisfaction, measurement, evaluation. Loyalty and engagement.
9. Personal quality of the individual as the essence of organization quality. Individual characteristics of the individual, different cooperation strategies. Industry 4.0.
10. Ethical principles of enterprise management systems.
11. Teamwork and its forms in quality management (Quality KAIZEN, 5S, IIP).
12. Corporate culture, its relation to the quality management system.
13. Bata´s management system.
14. Corporate Social Responsibility (CSR), relationship to quality management system, measurement of standards. Shared value creation (CSV) concept.
2. Human resource management system according to the requirements of the quality management system. Comprehensive enterprise integration.
3. Development of the company's education strategy. Philosophy of a learning enterprise. Knowledge organizations.
4. Forms and structures of employee training for quality. Measurement and evaluation of the effectiveness of the training.
5. The role of top management in quality management and delegation of competencies. Leadership, leadership styles.
6. Communication in quality management systems. Modern communication channels.
7. Motivation of employees. Motivation programs, measurement of their effectiveness.
8. Employee satisfaction, measurement, evaluation. Loyalty and engagement.
9. Personal quality of the individual as the essence of organization quality. Individual characteristics of the individual, different cooperation strategies. Industry 4.0.
10. Ethical principles of enterprise management systems.
11. Teamwork and its forms in quality management (Quality KAIZEN, 5S, IIP).
12. Corporate culture, its relation to the quality management system.
13. Bata´s management system.
14. Corporate Social Responsibility (CSR), relationship to quality management system, measurement of standards. Shared value creation (CSV) concept.
E-learning
Literature
ZELENÝ, M. Human System Management. Singapore: World Scientific Publishing, 2005. ISBN 981-02-4913-6 .
ARMSTRONG, M. Armstrong's handbook of human resource management practice. 14th edition. New York: Kogan Page Limited, 2017. ISBN 9780749474119 .
NORTHOUSE, P. G. Introduction to leadership: concepts and practise. 4th edition. Los Angeles: SAGE, 2018. ISBN 9781506330082 .
DRUCKER, P. F. Managing for the future. Abington: Routledge, 2011. ISBN 978-0-75060-909-8 .
ARMSTRONG, M. Armstrong's handbook of human resource management practice. 14th edition. New York: Kogan Page Limited, 2017. ISBN 9780749474119 .
NORTHOUSE, P. G. Introduction to leadership: concepts and practise. 4th edition. Los Angeles: SAGE, 2018. ISBN 9781506330082 .
DRUCKER, P. F. Managing for the future. Abington: Routledge, 2011. ISBN 978-0-75060-909-8 .