Advanced Quality Management Systems

OAKLAND,J.: Total Quality Management and Operational Excellence. Text with Cases. London: Routledge, 2014.ISBN 978-0-415-63550-9 
GOETSCH, D,L. and S. DAVIS: Quality Management for Organizational Excellence. 7th Edition. Harlow: Pearson Education Limited, 2012. ISBN 978-0132558983
Van NEDERPELT, P., W.M.: Object - Oriented Quality and Risk Management. Releigh: Lulu Press, 2012. ISBN 978-1-291-037-35-7
KANJI, G., K.: Measuring Business Excellence. London : Routledge, 2015. ISBN 978-1-138-86399-6 
NENADÁL,J.: Quality Management System II. http://katedry.fmmi.vsb.cz/opory_fmmi

HAYES,B.E.: Beyond Ultimate Question. A Systematic Approach to Improve Customer Loyalty. Milwaukee. ASQ Quality Press, 2009,ISBN 978-0-87389-772-3
JURAN,M.J. and DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill, 2010. ISBN 978-0-07-162973-7