Advanced Quality Management Systems
| Type of study | Follow-up Master |
|---|---|
| Language of instruction | Czech |
| Code | 639-3017/01 |
| Abbreviation | PSMK |
| Course title | Advanced Quality Management Systems |
| Credits | 6 |
| Coordinating department | Department of Quality Management |
| Course coordinator | Ing. Andrea Sütőová, Ph.D. |
Subject syllabus
1. Principles and concepts of modern quality management systems.
2. Leadership and its application at quality management systems.
3. Top management responsibility within quality management systems.
4. Benchmarking – meaning and use within quality management.
5. Customer satisfaction measurement – meaning and procedures.
6. Customer loyalty measurement – meaning and procedures.
7. Programs of partnership with suppliers.
8. Processes, management systems and organization performance measurements.
9. EFQM Excellence Model – fundamentals and criteria.
10. Self- assessment of organizations – meaning and procedures.
11. RADAR framework and its application at quality management.
12. Automotive industry requirements related to quality management systems.
13. Integration of management systems - fundamentals and procedures.
2. Leadership and its application at quality management systems.
3. Top management responsibility within quality management systems.
4. Benchmarking – meaning and use within quality management.
5. Customer satisfaction measurement – meaning and procedures.
6. Customer loyalty measurement – meaning and procedures.
7. Programs of partnership with suppliers.
8. Processes, management systems and organization performance measurements.
9. EFQM Excellence Model – fundamentals and criteria.
10. Self- assessment of organizations – meaning and procedures.
11. RADAR framework and its application at quality management.
12. Automotive industry requirements related to quality management systems.
13. Integration of management systems - fundamentals and procedures.
E-learning
Literature
VYKYDAL, D. a TYLEČKOVÁ, E.: Advanced Quality Management Systems (Selected chapters). Electronic study support. Ostrava: VŠB-TUO, 2024. Available from: https://lms.vsb.cz/course/view.php?id=143289
The EFQM Model. Revised 2nd edition. Brussels: EFQM, 2021. ISBN 978-90-5236-870-2 . Available from: https://lms.vsb.cz/course/view.php?id=143289
DeFEO,J.A.: Juran´s Quality Handbook. Seventh Edition. New York: McGraw Hill, 2023. ISBN 978-12-6582-16-54
The EFQM Model. Revised 2nd edition. Brussels: EFQM, 2021. ISBN 978-90-5236-870-2 . Available from: https://lms.vsb.cz/course/view.php?id=143289
DeFEO,J.A.: Juran´s Quality Handbook. Seventh Edition. New York: McGraw Hill, 2023. ISBN 978-12-6582-16-54
Advised literature
LUTHRA, S.; GARG, D.; AGARWAL, A. and MANGLA, S. K.: Total quality management (TQM): principles, methods, and applications. Mathematical engineering, manufacturing, and management sciences. Boca Raton: CRC Press, Taylor & Francis Group, 2021. ISBN 978-0-367-51283-5.
YANG, K.: Quality in the era of industry 4.0: integrating tradition and innovation in the age of data and AI. Hoboken, New Jersey: Wiley, [2024]. ISBN 978-1-119-93244-4.
TEPLICKÁ, K.: Tools and methods of quality management in the context of industry 5.0: science monograph. Ostrava: VSB - Technical University of Ostrava, 2025. ISBN 978-80-248-4804-4.
YANG, K.: Quality in the era of industry 4.0: integrating tradition and innovation in the age of data and AI. Hoboken, New Jersey: Wiley, [2024]. ISBN 978-1-119-93244-4.
TEPLICKÁ, K.: Tools and methods of quality management in the context of industry 5.0: science monograph. Ostrava: VSB - Technical University of Ostrava, 2025. ISBN 978-80-248-4804-4.