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Advanced Quality Management Systems

Type of study Follow-up Master
Language of instruction Czech
Code 639-3017/01
Abbreviation PSMK
Course title Advanced Quality Management Systems
Credits 6
Coordinating department Department of Quality Management
Course coordinator Ing. David Vykydal, Ph.D.

Subject syllabus

1. Principles and concepts of modern quality management systems.
2. Leadership and its application at quality management systems.
3. Top management responsibility within quality management systems.
4. Benchmarking – meaning and use within quality management.
5. Customer satisfaction measurement – meaning and procedures.
6. Customer loyalty measurement – meaning and procedures.
7. Programs of partnership with suppliers.
8. Processes, management systems and organization performance measurements.
9. EFQM Excellence Model – fundamentals and criteria.
10. Self- assessment of organizations – meaning and procedures.
11. RADAR framework and its application at quality management.
12. Automotive industry requirements related to quality management systems – part I.
13. Automotive industry requirements related to quality management systems – part II.
14. Integration of management systems - fundamentals and procedures.

Literature

OAKLAND,J.: Total Quality Management and Operational Excellence. Text with Cases. London: Routledge, 2014.ISBN 978-0-415-63550-9 
GOETSCH, D,L. and S. DAVIS: Quality Management for Organizational Excellence. 7th Edition. Harlow: Pearson Education Limited, 2012. ISBN 978-0132558983
Van NEDERPELT, P., W.M.: Object - Oriented Quality and Risk Management. Releigh: Lulu Press, 2012. ISBN 978-1-291-037-35-7
KANJI, G., K.: Measuring Business Excellence. London : Routledge, 2015. ISBN 978-1-138-86399-6 
NENADÁL,J.: Quality Management System II. http://katedry.fmmi.vsb.cz/opory_fmmi

Advised literature

HAYES,B.E.: Beyond Ultimate Question. A Systematic Approach to Improve Customer Loyalty. Milwaukee. ASQ Quality Press, 2009,ISBN 978-0-87389-772-3
JURAN,M.J. and DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill, 2010. ISBN 978-0-07-162973-7


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