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Advanced Quality Management Systems

Type of study Follow-up Master
Language of instruction English
Code 639-3017/02
Abbreviation PSMK
Course title Advanced Quality Management Systems
Credits 6
Coordinating department Department of Quality Management
Course coordinator Ing. David Vykydal, Ph.D.

Subject syllabus

. Principles and concepts of modern quality management systems.
2. Leadership and its application at quality management systems.
3. Top management responsibility within quality management systems.
4. Benchmarking – meaning and use within quality management.
5. Customer satisfaction measurement – meaning and procedures.
6. Customer loyalty measurement – meaning and procedures.
7. Programs of partnership with suppliers.
8. Processes, management systems and organization performance measurements.
9. EFQM Excellence Model – fundamentals and criteria.
10. Self- assessment of organizations – meaning and procedures.
11. RADAR framework and its application at quality management.
12. Automotive industry requirements related to quality management systems – part I.
13. Automotive industry requirements related to quality management systems – part II.
14. Integration of management systems - fundamentals and procedures.

Literature

OAKLAND,J.: Total Quality Management and Operational Excellence. Text with Cases. London: Routledge, 2014.ISBN 978-0-415-63550-9 
GOETSCH, D,L. and S. DAVIS: Quality Management for Organizational Excellence. 7th Edition. Harlow: Pearson Education Limited, 2012. ISBN 978-0132558983
Van NEDERPELT, P., W.M.: Object - Oriented Quality and Risk Management. Releigh: Lulu Press, 2012. ISBN 978-1-291-037-35-7
KANJI, G., K.: Measuring Business Excellence. London : Routledge, 2015. ISBN 978-1-138-86399-6 
NENADÁL,J.: Quality Management System II. http://katedry.fmmi.vsb.cz/opory_fmmi

Advised literature

HAYES,B.E.: Beyond Ultimate Question. A Systematic Approach to Improve Customer Loyalty. Milwaukee. ASQ Quality Press, 2009,ISBN 978-0-87389-772-3
JURAN,M.J. and DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill, 2010. ISBN 978-0-07-162973-7


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