FAQ

The service account maintained in the Kredit catering system is used (food in the canteen and purchases in buffets are paid from the same account).

This can happen on a color machine that requires at least an amount equivalent to the price of one color copy in the account (SafeQ does not know if you will be making a black and white or color copy or scanning). When the account balance falls below this value, the machine is blocked.

A detailed list of the history of the use of the reprographic system services is available at this address. Financial amounts that have been deducted from the service account in the Kredit catering system are also listed in the account history.

Yes you can. To do this, you need to install a printer for printing via SafeQ and connect to the university network (vpn, wi-fi). After sending the job for printing, it is necessary to pick it up at any device connected to SafeQ.

After sending the job for printing, it is necessary to pick it up at any device connected to SafeQ. The unprinted job is available on the server for a maximum of one week. It may be deleted earlier.After printing, there is a maximum of two days in case you need to reprint it.

If you want to be sure that the print (even a black-and-white image) will be realy black and white you need to have the latest version of the driver installed and select it in the Color tab to print in black and white.
It is a good idea to set black and white printing as the default. However, some applications ignore this setting (for example, Windows photo printing applications). We therefore recommend that you check the settings before printing.
Information on the number of black and white and color pages in the history of using the reprographic system is only indicative and is based on SW analysis of the received document, which does not always correctly determine the number of color and black and white pages. The actual billing is decided by the terminal device (printer / copier).

Yes, it is possible (in the E-mail tab, select Man. Insert and enter the address). A more detailed procedure is given in the manuals for the individual machines or in this document.

It is advisable to install the latest version of the printer driver. The current driver version can be downloaded from the safeq.vsb.cz website.When printing from Office, it is a good idea to create A3 document pages and then have them printed on A3 paper.

Due to the fact that mail servers discard emails with larger attachments, the SafeQ system does not send large scanned documents (more than approx. 10MB) directly. The file is saved to the server and a download link is sent. Downloading can also be done from personal PCs. In this case, it is necessary for the computer to be connected to the university network - eg via VPN or wi-fi on the school premises.The file is available for download on the server for 7 days. It is deleted after this time.

Press the button with the printer icon (third at the bottom left of the screen). Then select the Job Reset button on the display.

Standard papers weighing 80 g / m2 are used.

It is necessary to set black and white printing in the printer properties - the settings in the pdf browser window (the Print in shades of gray (black and white) option does not work correctly! This option only converts to grayscale, however, if color printing is set in the printer properties, the printer can use color toners for more shade credibility — printing is then billed as color.

Properties can be changed also after the print job was sent to server at https://innet.vsb.cz/en/user-account/service-account/

You need to click on the pencil icon for each print job and make the necessary settings. In addition to black and white printing duplex printing can also be set.

When you select to print all jobs, the machine prints all pending jobs correctly one at a time. However, selecting this option usually does not update the pending jobs correctly, and only some are deleted from the list. If job printing from this list is selected, printing will be performed twice! It is therefore necessary to check the performed outputs, the list should be updated, for example, by switching to another tab and back.

To send a job for printing, it is necessary to be in the VŠB - TU Ostrava network. Logging in with an OSU account will not allow this. For commissioning, it is necessary to register the OSU student at the Card Center. The login details obtained during registration will provide the necessary access.

For example, in Adobe Reader, after opening the print dialog, you can activate the Print as Image option in Advanced Print Settings (available under the Advanced button).

In Windows 10, pdf files open in the Edge browser by default. It turned out that printing may not be successful - the print job is sent to the SafeQ server without any problems, no error occurs when trying to print, however, it will not print.We recommend using another pdf file viewer and printing from it (eg Adobe Acrobat Reader).

Properties can be changed at https://innet.vsb.cz/en/user-account/service-account/

You need to click on the pencil icon for each print job and make the necessary settings. In addition to black and white printing duplex printing can also be set.