| Course Unit Code | 639-2019/01 |
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| Number of ECTS Credits Allocated | 6 ECTS credits |
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| Type of Course Unit * | Compulsory |
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| Level of Course Unit * | First Cycle |
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| Year of Study * | Second Year |
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| Semester when the Course Unit is delivered | Summer Semester |
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| Mode of Delivery | Face-to-face |
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| Language of Instruction | Czech |
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| Prerequisites and Co-Requisites | |
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| Prerequisities | Course Unit Code | Course Unit Title |
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| 639-2017 | Quality Management |
| Name of Lecturer(s) | Personal ID | Name |
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| VYK37 | Ing. David Vykydal, Ph.D. |
| TYL0031 | Ing. Eva Tylečková |
| Summary |
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| Building and maintaining a quality management system is closely related to the standards that focus on this particular part of the organization. One of these standards is a generic standard ISO 9001. Knowledge of ISO 9001 and the ability to fulfill them in practice is one of the key skills of quality managers. Students will have the opportunity to become acquainted in detail with the requirements of ISO 9001 in this course, on practical examples to understand their nature and form of case study to acquire the skills of their application. |
| Learning Outcomes of the Course Unit |
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Objectives:
Getting a basic set of knowledge and skills in the application of the requirements of quality management systems standards ISO 9001 and IATF 16949, which will enable students (graduates) to apply these requirements in practice more easily.
The obtained knowledge:
- interpretation of the requirements for quality management systems and other recommendations of the current standards;
- implementing, maintaining and developing quality management systems in different types of organizations.
The obtained skills:
- application of selected fundamental requirements for quality management systems according to existing normative base;
- implementation of quality management principles to the processes and activities of the organizations.
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| Course Contents |
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1. Quality management systems – Characteristics of the basic set of standards ISO 9000, ISO 9001 requirements (part 1) - examples of practice.
2. ISO 9001 requirements - examples of practice (part 2).
3. Basic principles of quality management according to ISO 9000 family of standards and the possibilities for their implementation in accordance with the requirements of ISO 9001.
4. Requirements and recommendations for documentation management in quality management systems according to ISO 9001 and ISO/TR 10013, the quality manual.
5. Risk Management, basic characteristics, practices.
6. Process approach in quality management systems according to ISO 9001, basic characteristics, principles, criteria defining of process management and creation of process maps - part 1.
7. Process approach in quality management systems according to ISO 9001, basic characteristics, principles, criteria defining of process management and creation of process maps - part 2.
8. Resource Management - Human Resource Management (job card), evaluating the effectiveness of training (ISO 10015) and evaluation of suppliers.
9. Monitoring and measurement satisfaction of customers and employees, procedures and methodologies. The process of handling complaints (ISO 10002 and 10003).
10. Auditing quality management system, principles and procedures (ISO 19011), audit plan and programme.
11. Continual improvement in quality management systems, corrective and preventive actions.
12. Management review of quality management systems according to ISO 9001.
13. Standard ISO 9004 – Managing for the sustained success of an organization.
14. The differences in the requirements of ISO 9001 and IATF 16949.
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| Recommended or Required Reading |
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| Required Reading: |
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1. DEFEO, J.A. Juran's Quality Handbook: The Complete Guide to Performance Excellence. Seventh Edition 7th Edition. Columbus: McGraw-Hill Education, 2016. ISBN 978-1259643613.
2. DENTCH, M.P. The ISO 9001:2015 implementation handbook: using the process approach to build a quality management system [CD-ROM]. Milwaukee: ASQ Quality Press, 2017. ISBN 978-0-87389-938-3.
ISO 9001 Quality management systems - Requirements. Geneve: ISO, 2015.
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1. NENADÁL, J. a kol. Management kvality pro 21. století. Praha: Management Press, 2018. ISBN 978-80-726-1561-2.
2. ČSN EN ISO 9001 Systémy managementu kvality - Požadavky. Praha: ÚNMZ, 2016.
3. NENADÁL, J. a kol. Managementu kvality. Elektronické studijní texty. VŠB-TUO, 2022.
4. DEFEO, J.A. Juran's Quality Handbook: The Complete Guide to Performance Excellence. Seventh Edition 7th Edition. Columbus: McGraw-Hill Education, 2016. ISBN 978-1259643613.
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| Recommended Reading: |
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1. HOYLE, D. Automotive quality systems handbook: ISO/TS 1649:2002 edition. 2nd ed. Oxford: Elsevier Butterworth-Heinemann, 2005. ISBN 0-7506-6663-3.
2. OAKLAND, J. S. Oakland on Quality Management. Amsterdam. Elsevier. 2004. ISBN 0-7506-5741-3.
ISO 9000 Quality management systems - Fundamentals and vocabulary. 2015
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1. HOYLE, D. Automotive quality systems handbook: ISO/TS 1649:2002 edition. 2nd ed. Oxford: Elsevier Butterworth-Heinemann, 2005. ISBN 0-7506-6663-3.
2. NENADÁL, J. Systémy managementu kvality: co, proč a jak měřit?. Praha: Management Press, 2016. ISBN 978-80-7261-426-4.
3. ČSN EN ISO 9000 Systémy managementu kvality – Základní principy a slovník. Praha: ÚNMZ, 2015.
DENTCH, M.P. The ISO 9001:2015 implementation handbook: using the process approach to build a quality management system [CD-ROM]. Milwaukee: ASQ Quality Press, 2017. ISBN 978-0-87389-938-3.
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| Planned learning activities and teaching methods |
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| Lectures, Tutorials, Project work |
| Assesment methods and criteria |
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| Task Title | Task Type | Maximum Number of Points
(Act. for Subtasks) | Minimum Number of Points for Task Passing |
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| Graded credit | Graded credit | 100 | 51 |