| Course Unit Code | 639-2017/03 |
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| Number of ECTS Credits Allocated | 3 ECTS credits |
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| Type of Course Unit * | Compulsory |
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| Level of Course Unit * | First Cycle |
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| Year of Study * | Third Year |
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| Semester when the Course Unit is delivered | Summer Semester |
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| Mode of Delivery | Face-to-face |
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| Language of Instruction | Czech |
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| Prerequisites and Co-Requisites | Course succeeds to compulsory courses of previous semester |
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| Name of Lecturer(s) | Personal ID | Name |
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| VYK37 | Ing. David Vykydal, Ph.D. |
| Summary |
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| The subject is oriented on explanation of quality management meaning, principles, processes and basic methods and tools of quality management systems. Basic quality management concepts and procedures of quality management at various stages of product life cycle will be explained too. The attention will be also paid to economic analyses within quality management systems, as well as to their audits and continuous improvement. |
| Learning Outcomes of the Course Unit |
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| To obtain knowledge about quality management systems principles within various stages of product life cycle. Students will learn to analyse economic impacts of quality management and understand quality management approaches at design and development stage, purchasing as well as at product realization. They also learn about quality management auditing and continuous improvement. |
| Course Contents |
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Lectures:
1. Introduction to integrated management systems (quality, environment, etc.), basic definitions.
2. Basic principles, concepts and approaches of quality management.
3. Normative basis of quality management systems (ISO 9000 series standards), structure of standards, selected requirements and recommendations.
4. Normative basis of environmental management systems (ISO standards series 14000), plague structure, selected requirements and recommendations.
5. EU approaches to quality assurance and conformity assessment, European Union regulation REACH.
6. Documentation management - administrative assurance of quality management systems.
7. Basic processes of quality management.
8. Management at design and development stage. Basic methods and tools of quality planning.
9. Processes of management during product realization.
10. Economic features of quality management. Quality related costs and their measurement.
11. Product verification. Basic forms of quality inspection – meaning and functions. Control of non-conforming products.
12. Fundamentals and procedures of integrated management systems audits.
13. Improvement methodologies. Basic methods and tools of continuous improvement.
14. Development trends in quality management, integration of management systems.
Exercises:
1. Basic methods and tools of quality management (Historgram, Pareto chart, Control chart, Flow chart, Control tables, Ishikawa chart, Point chart).
2. Other selected quality management tools (QFD, FMEA, Process capability analysis, Statistical process control, Network graph, etc.).
3. Process approach in quality management.
4. Applying feedback in quality management systems (customer satisfaction and loyalty).
5. Document and record management procedures.
6. Conformity verification (control) and non-compliance management.
7. Credit test - knowledge verification test.
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| Recommended or Required Reading |
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| Required Reading: |
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DEFOE, J.A. Juran's Quality Handbook: The Complete Guide to Performance Excellence. Seventh Edition 7th Edition. Columbus: McGraw-Hill Education, 2016. ISBN 978-1259643613.
OAKLAND, J. S. Total quality management and operational excellence: text with cases. 4th ed. London: Routledge, 2014. ISBN 978-0-415-63549-3.
ISO 9001:2015 Quality management systems - Requirements. Geneva: International Organization for Standardization, 2015.
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NENADÁL, Jaroslav. Management kvality pro 21. století. Praha: Management Press, 2018. ISBN 978-80-726-1561-2.
DEFOE, J.A. Juran's Quality Handbook: The Complete Guide to Performance Excellence. Seventh Edition 7th Edition. Columbus: McGraw-Hill Education, 2016. ISBN 978-1259643613.
ČSN EN ISO 9001 Systémy managementu kvality - Požadavky. Praha: ÚNMZ, 2016.
NENADÁL, J., VYKYDAL, D., KLAPUT, P. a E. TYLEČKOVÁ. Management kvality. Studijní opory. 2022 |
| Recommended Reading: |
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PYZDEK, T. a P.A. KELLER. The handbook for quality management: a complete guide to operational excellence. 2nd ed. New York: McGraw-Hill, 2013. ISBN 978-0-07-179924-9.
DENTCH, M.P. The ISO 9001:2015 implementation handbook: using the process approach to build a quality management system [CD-ROM]. Milwaukee: ASQ Quality Press, 2017. ISBN 978-0-87389-938-3. |
NENADÁL, J. Měření v systémech managementu jakosti. Praha: Management Press, 2004. ISBN 80-7261-110-0.
PYZDEK, T. a P.A. KELLER. The handbook for quality management: a complete guide to operational excellence. 2nd ed. New York: McGraw-Hill, 2013. ISBN 978-0-07-179924-9.
DENTCH, M.P. The ISO 9001:2015 implementation handbook: using the process approach to build a quality management system [CD-ROM]. Milwaukee: ASQ Quality Press, 2017. ISBN 978-0-87389-938-3.
ČSN EN ISO 9004 Řízení udržitelného úspěchu organizace - Přístup managementu kvality. Praha: ÚNMZ, 2010. |
| Planned learning activities and teaching methods |
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| Lectures, Tutorials |
| Assesment methods and criteria |
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| Task Title | Task Type | Maximum Number of Points
(Act. for Subtasks) | Minimum Number of Points for Task Passing |
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| Credit and Examination | Credit and Examination | 100 (100) | 51 |
| Credit | Credit | 40 | 20 |
| Examination | Examination | 60 | 31 |