| Course Unit Code | 639-3001/02 |
|---|
| Number of ECTS Credits Allocated | 6 ECTS credits |
|---|
| Type of Course Unit * | Compulsory |
|---|
| Level of Course Unit * | Second Cycle |
|---|
| Year of Study * | |
|---|
| Semester when the Course Unit is delivered | Winter Semester |
|---|
| Mode of Delivery | Face-to-face |
|---|
| Language of Instruction | English |
|---|
| Prerequisites and Co-Requisites | |
|---|
| Prerequisities | Course Unit Code | Course Unit Title |
|---|
| 639-2003 | Quality Management Systems I |
| Name of Lecturer(s) | Personal ID | Name |
|---|
| NEN20 | prof. Ing. Jaroslav Nenadál, CSc. |
| Summary |
|---|
| Subject is oriented to explanation of top management role within quality management systems and application of methods and tools of strategic quality management as benchmarking, self-assessment, partnership with suppliers programs, excellence models etc. Part of learning is devoted to explanation of special requirements of automotive industry to quality management systems. |
| Learning Outcomes of the Course Unit |
|---|
| To obtain knowledge focused on explanation of quality management principles from the point of top managers view, as well as on implementation and development selected methods and tools for customer feedback and following methods oriented to discovering areas for quality management systems improvement. To understand special requirements of automotive industry to quality management systems. |
| Course Contents |
|---|
1. Principles and concepts of modern quality management systems.
2. Leadership and its application at quality management systems.
3. Top management responsibility within quality management systems.
4. Benchmarking – meaning and use within quality management.
5. Customer satisfaction measurement – meaning and procedures.
6. Customer loyalty measurement – meaning and procedures.
7. Programs of partnership with suppliers.
8. Processes and organization performance measurements.
9. EFQM Excellence Model – fundamentals and criteria.
10. Self- assessment of organizations – meaning and procedures.
11. RADAR framework and its application at quality management.
12. Automotive industry requirements related to quality management systems – part I.
13. Automotive industry requirements related to quality management systems – part II.
14. Integration of management systems.
|
| Recommended or Required Reading |
|---|
| Required Reading: |
|---|
[1] JURAN,M.J.-DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill. 2010, 1113 p. (ISBN978-0-07-162973-7)
[2] OAKLAND,J.S.: Oakland on Quality Management. Amsterdam. Elsevier. 2004, 476 s. (ISBN 0-7506-5741-3)
|
[1] NENADÁL,J-NOSKIEVIČOVÁ,D.-PETŘÍKOVÁ,R.-PLURA,J.-TOŠENOVSKÝ,J.: Moderní management jakosti. Principy, postupy, metody. Praha: Management Press. 2008, 384 s. (ISBN 978- 80-7261-186-7)
[2] NENADÁL,J.: Měření v systémech managementu jakosti. Druhé doplněné vydání. Praha. Management Press. 2004, 335 s. (ISBN 80-7261-152-6)
[3] Elektronická studijní opora Systémy managementu jakosti II
|
| Recommended Reading: |
|---|
| 1] HAYES,B.E.: Beyond Ultimate Question. A Systematic Approach to Improve Customer Loyalty. Milwaukee. ASQ Quality Press. 2009, 396 s. (ISBN 978-0-87389-772-3) |
[1] HRUBEC,J.-VIRČÍKOVÁ,E. a kol.: Integrovaný manažérsky systém. Nitra. Slovenská poĺnohospodárska univerzita. 2009, 543 s. (ISBN 978-80-552-0231-0)
[2] NENADÁL,J.-VYKYDAL,D.-HALFAROVÁ,P.: Benchmarking. Mýty a skutečnost. Praha. Management Press. 2011, 263 s. (ISBN 978-80-7261-224-6)
|
| Planned learning activities and teaching methods |
|---|
| Lectures, Tutorials |
| Assesment methods and criteria |
|---|
| Tasks are not Defined |