| Course Unit Code | 155-1301/02 |
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| Number of ECTS Credits Allocated | 5 ECTS credits |
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| Type of Course Unit * | Compulsory |
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| Level of Course Unit * | Second Cycle |
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| Year of Study * | First Year |
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| Semester when the Course Unit is delivered | Winter Semester |
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| Mode of Delivery | Face-to-face |
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| Language of Instruction | Czech |
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| Prerequisites and Co-Requisites | There are no prerequisites or co-requisites for this course unit |
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| Name of Lecturer(s) | Personal ID | Name |
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| MIN20 | Ing. Jan Ministr, Ph.D. |
| ROZ01 | Ing. Petr Rozehnal, Ph.D. |
| Summary |
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| Learning Outcomes of the Course Unit |
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| The aim is to explain and practical examples show the importance of a process approach when creating software works. Students will learn the basic skills of processing user requests, process mapping and process simulation. In addition, students learn about the structure and use of methodological frameworks of ITIL and COBIT, with an emphasis on strategic IT management and service management and operations. Student passes through the phases of IT support processes to their simulation with the aim of understanding the impact of the economic indicators of the company. |
| Course Contents |
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1. Problems of the IS and subject to examination SWI
2. User requirements and methods for their identification and processing
3. Processes and methods of optimization (Capability Maturity Model)
4. Processes and their optimization methods (Methodological framework Result DRIVE Renewal)
5. Metrics - the establishment and use of indicators of effectiveness of information services
6. Methods of process mapping (Framework process model, the hierarchical structure of process maps)
7. Innovation in ICT and their economic impact
8. ITIL methodology
9. COBIT methodology
10. Dynamic modeling of processes - introduction
11. Dynamic modeling of processes - advanced techniques
12. Simulation - introduction
13. Simulation - advanced techniques
14. Using the results of simulation and modeling of processes in their design
Exercise:
Processing project, resp. model design and simulation in Witness. |
| Recommended or Required Reading |
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| Required Reading: |
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PRESMAN, Roger. Software Engineering: A Practicioner's Approach. 7nd. ed. New Jersey: MCGraw-Hill Science. 928 s. 2009. ISBN:978-0073375977.
AL-AMOAIR, Raid, Onur ULGEN a Ed WILIAMS. Process Simulation Using WITNESS: Including Lean and Six-Sigma Applications. New Jersey: Wiley-Interscience, 2010. s. 480. ISBN 978-0470371695. |
DLOUHÝ, Martin et al. Simulace podnikových procesů. Brno: Computer Press, 2007. 201 s. ISBN 978-80-251-164-4.
FIALA, Josef a Jan MINISTR. Průvodce analýzou a modelováním procesů. Ostrava: VŠB-Technická univerzita Ostrava, 2003. 110 s. ISBN 20-248-05000-6.
PRESMAN, Roger. Software Engineering: A Practicioner's Approach. 7nd. ed. New Jersey: MCGraw-Hill Science. 928 s. 2009. ISBN:978-0073375977.
AL-AMOAIR, Raid, Onur ULGEN a Ed WILIAMS. Process Simulation Using WITNESS: Including Lean and Six-Sigma Applications. New Jersey: Wiley-Interscience, 2010. s. 480. ISBN 978-0470371695.
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| Recommended Reading: |
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| BRAUDE, Eric and Michael BERNSTEIN. Software Engineering: Modern Approaches. 2nd. ed. Washington: Willey, 2010. 782 s. ISBN: 978-0471692089. |
CIENCALA, Jiří et al. Procesně řízená organizace – tvorba, rozvoj a měřitelnost procesů. Praha: Professional Publishing, 2011. 204 s. ISBN 978-80-7431-044-7.
WIEGERS, Karl E. Požadavky na Software – Od zadání k architektuře aplikace. 2. vyd. Brno: Computer Press, 2008. 448 s. ISBN 978-80-251-1877-1.
VONDRÁK, Ivo. Úvod do softwarového inženýrství. [online] VŠB-TU Ostrava [cit. 2012-09-25]Dostupné z: http://vondrak.cs.vsb.cz/download/Uvod_do_softwaroveho_inzenyrstvi.pdf [15.10.2012]
GRASEOVÁ, Monika. Procesní řízení ve veřejném sektoru. Brno: Computer Press, 2008. 266 s. ISBN 978-80-251-1987-7.
BASL, Josef et al. Inovace podnikových informačních systémů. Praha: Professional Publishing, 2011. 164 s. ISBN 978-80-7431-045-4.
UČEŇ, Pavel et al. Metriky v informatice – jak objektivně zjistit přínosy informačního systému. Praha: Grada Publishing, 2001. 139 s. ISBN 80-247-0080-8.
BRAUDE, Eric and Michael BERNSTEIN. Software Engineering: Modern Approaches. 2nd. ed. Washington: Willey, 2010. 782 s. ISBN: 978-0471692089.
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| Planned learning activities and teaching methods |
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| Lectures, Tutorials |
| Assesment methods and criteria |
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| Task Title | Task Type | Maximum Number of Points
(Act. for Subtasks) | Minimum Number of Points for Task Passing |
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| Credit | Credit | 85 | 85 |