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ECTS Course Overview



Crisis Management

* Exchange students do not have to consider this information when selecting suitable courses for an exchange stay.

Course Unit Code115-0590/02
Number of ECTS Credits Allocated4 ECTS credits
Type of Course Unit *Choice-compulsory
Level of Course Unit *Second Cycle
Year of Study *
Semester when the Course Unit is deliveredWinter Semester
Mode of DeliveryFace-to-face
Language of InstructionEnglish
Prerequisites and Co-Requisites Course succeeds to compulsory courses of previous semester
Name of Lecturer(s)Personal IDName
MIK90doc. Ing. Marie Mikušová, Ph.D.
Summary
Crises management is defined as a summary of managerial activities aimed at broad problematic, beginning with risk evaluation, through planning and organizing all the way to realization and verification of all activities performed in connection with the crises situation solution.
After the subject completion, the student gains: clear idea about what is business crises and its management, enough information about the issues of business crises today and what kinds can we expect tomorrow, what does it take to manage them and also inspiration for his/her own effective steps in the field of crises management.
To achieve these targets the subject is aimed at crises with economic characteristics – from its typology, symptoms, revitalization process, and prevention principles to way of closing the business. The subject emphasizes secure business continuity, which derives from complex approach to prevention, reaction to crises situation, consequence minimization and recovery from the crises situation. It considers securing continuity as a continuous process and as a set of countermeasures, which can prevent, overcome or significantly reduce the influence of interfering factors onto smooth and undisturbed activity.
Learning Outcomes of the Course Unit
Learning outcomes:

Analysis:
to identify the signals of crise
to evaluate the requirements for a crisis manager
to analyse the causes, course and incidences of the crises

Synthesis:
to generalize the procedure of crisis solutions
to assemble simple crisis plan
to categorize types of crises

Evaluation:
to measure the ways of risk diversification
to evaluate the impacts on the enterprise stability
to analyse the process
to recommend simple crisis strategy
Course Contents
Understanding crisis (trends that promote crises, organization as a system, definition of crisis, elements of the concept of the crisis)
Typology of crisis (criteria, crisis matrix)
Vulnerability of the organizations (BIA, business operations, risk and vulnerability analysis)
Crisis manager and crisis management team (factors influencing the course of a crisis, training)
Early warning system (indicators, construction)
Crisis management plan (purpose, scope, assumptions, crisis management team and its activities and responses, business units, individuals with critical responsibilities, crisis operations center)
The algorithm of crisis management operations
Phase of the crisis
Development of the crisis in the organization
Business recovery strategy (seven key elements)
After the crisis
Crisis model and its application
Case studies
Recommended or Required Reading
Required Reading:
MIKUŠOVÁ, Marie. Crisis management. Review of interdisciplinary approaches to crisis and crisis management. Saarbrucken: LAP, 2012. ISBN 978-3-8476-4870-2.
LERBINGER, Otto. The Crisis Manager. Facing disasters, conflicts, and failures. 2nd ed. Routledge, 2012. ISBN 978-0-415-89228-5.
MIKUŠOVÁ, Marie. Crisis Management, SOET, vol. 27. Ostrava: VSB-TU Ostrava, 2017. ISBN 978-80-248-4101-4.
MIKUŠOVÁ, Marie. Crisis management. Review of interdisciplinary approaches to crisis and crisis management. Saarbrucken: LAP, 2012. ISBN 978-3-8476-4870-2.
LERBINGER, Otto. The Crisis Manager. Facing disasters, conflicts, and failures. 2nd ed. Routledge, 2012. ISBN 978-0-415-89228-5.
Recommended Reading:
1. ADIZES, Ichak. How to Manage in Times of Crisis (And How to Avoid a Crisis in the First Place). Adizes Institute, 2009. ISBN 093712009X.
2. BARTON, Laurence. Crisis in Organizations II. Thomson Learning, 2001. ISBN 0-324-02429-0.
3. BARTON, Laurence. Crisis Leadership Now: A Real-World Guide to Preparing for Threats, Disaster, Sabotage, and Scandal. McGraw-Hill, 2007. ISBN 071498826.
4. BERNSTEIN, Jonathan. Managing Crises (Pocket Mentor). Harvard Business School, 2008. ISBN 1422122743.
5. BERNSTEIN, Jonathan. Manager's Guide to Crisis Management (Briefcase Books Series). McGraw-Hill, 2011. ISBN 0071769498.
6. BRECHER, Michael and Jonathan WILKENELD. A Study of Crisis. University of Michigan, 2000. ISBN 047208707X.
7. BURTLES, Jim. Principles and Practice of Business Continuity: Tools and Techniques. Rothstein Associates, 2007. ISBN 1931332398.
8. CARNALL, Colin. Managing Change in Organizations. 5th edition. Financial Times Management, 2007. ISBN 0-13-150954-3.
9. COOMBS, Timmothy, W. Ongoing Crisis Communication: Planning, Managing, and Responding. Sage, 2011. ISBN 141298310X.
10. DEZENHALL, Eric and John WEBER. Damage Control: The Essential Lessons of Crisis Management. Prospecta, 2011. ISBN 1935212249.
11. FULMER, Kenneth, L. Business Continuity Planning. Brookfield: Rothstein, 2005. ISBN 1-931332-21-5.
12. CHAPMAN, Chris and Stephen WARD. How to Manage Project Oportunity and Risk. Wiley, 2011. ISBN 978-0-470-68649-2.
13. CHAPMAN, Robert, J. Simple tools and techniques for enterprise risk management. Wiley, 2006. ISBN 978-0-470-01466-0.
14. JAMES, Richard, K. Crisis Intervention Strategies. Brooks Cole, 2007. ISBN 0495100269.
15. MIKUŠOVÁ, Marie. Changes in the research of crisis. World Academy of Science, Engineering and Technology. 2011, vol. 80, p. 307-311. eISSN 2010-3778.
16. MIKUŠOVÁ, Marie and Petra HORVÁTHOVÁ. The research approaches on crisis and its management. World Academy of Science, Engineering and Technology. 2011, vol. 73, p. 610-618. eISSN 2010-3778.
17. MIKUŠOVÁ, Marie. The Organizational Crisis Caused by Man. In: International Conference on Business, Economics and Management (ICBEM 2011). World Academy of Science, Engineering and Technology. 2011, vol. 7, issue 78, p. 433-438. eISSN 2010-3778.
18. MIKUŠOVÁ, Marie. Typology of Crises. In: International Conference on Business, Economics, and Financial Sciences, Management. 2011, vol. 7, issue 80, p. 1365-1371. eISSN 2010-3778.
19. RINGLAND, G., O. SPARROW and P. LUSTIG. Beyond Crisis. Achieving Renewal in a Turbulent World. Wiley, 2010. ISBN 978-0-470-68577-8.
1. ADIZES, Ichak. How to Manage in Times of Crisis (And How to Avoid a Crisis in the First Place). Adizes Institute, 2009. ISBN 093712009X.
2. BARTON, Laurence. Crisis in Organizations II. Thomson Learning, 2001. ISBN 0-324-02429-0.
3. BARTON, Laurence. Crisis Leadership Now: A Real-World Guide to Preparing for Threats, Disaster, Sabotage, and Scandal. McGraw-Hill, 2007. ISBN 071498826.
4. BERNSTEIN, Jonathan. Managing Crises (Pocket Mentor). Harvard Business School, 2008. ISBN 1422122743.
5. BERNSTEIN, Jonathan. Manager's Guide to Crisis Management (Briefcase Books Series). McGraw-Hill, 2011. ISBN 0071769498.
6. BRECHER, Michael and Jonathan WILKENELD. A Study of Crisis. University of Michigan, 2000. ISBN 047208707X.
7. BURTLES, Jim. Principles and Practice of Business Continuity: Tools and Techniques. Rothstein Associates, 2007. ISBN 1931332398.
8. CARNALL, Colin. Managing Change in Organizations. 5th edition. Financial Times Management, 2007. ISBN 0-13-150954-3.
9. COOMBS, Timmothy, W. Ongoing Crisis Communication: Planning, Managing, and Responding. Sage, 2011. ISBN 141298310X.
10. DEZENHALL, Eric and John WEBER. Damage Control: The Essential Lessons of Crisis Management. Prospecta, 2011. ISBN 1935212249.
11. FULMER, Kenneth, L. Business Continuity Planning. Brookfield: Rothstein, 2005. ISBN 1-931332-21-5.
12. CHAPMAN, Chris and Stephen WARD. How to Manage Project Oportunity and Risk. Wiley, 2011. ISBN 978-0-470-68649-2.
13. CHAPMAN, Robert, J. Simple tools and techniques for enterprise risk management. Wiley, 2006. ISBN 978-0-470-01466-0.
14. JAMES, Richard, K. Crisis Intervention Strategies. Brooks Cole, 2007. ISBN 0495100269.
15. MIKUŠOVÁ, Marie. Changes in the research of crisis. World Academy of Science, Engineering and Technology. 2011, vol. 80, p. 307-311. eISSN 2010-3778.
16. MIKUŠOVÁ, Marie and Petra HORVÁTHOVÁ. The research approaches on crisis and its management. World Academy of Science, Engineering and Technology. 2011, vol. 73, p. 610-618. eISSN 2010-3778.
17. MIKUŠOVÁ, Marie. The Organizational Crisis Caused by Man. In: International Conference on Business, Economics and Management (ICBEM 2011). World Academy of Science, Engineering and Technology. 2011, vol. 7, issue 78, p. 433-438. eISSN 2010-3778.
18. MIKUŠOVÁ, Marie. Typology of Crises. In: International Conference on Business, Economics, and Financial Sciences, Management. 2011, vol. 7, issue 80, p. 1365-1371. eISSN 2010-3778.
19. RINGLAND, G., O. SPARROW and P. LUSTIG. Beyond Crisis. Achieving Renewal in a Turbulent World. Wiley, 2010. ISBN 978-0-470-68577-8.

Planned learning activities and teaching methods
Lectures, Individual consultations, Project work
Assesment methods and criteria
Tasks are not Defined