| Course Unit Code | 639-3017/02 |
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| Number of ECTS Credits Allocated | 6 ECTS credits |
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| Type of Course Unit * | Optional |
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| Level of Course Unit * | Second Cycle |
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| Year of Study * | |
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| Semester when the Course Unit is delivered | Winter Semester |
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| Mode of Delivery | Face-to-face |
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| Language of Instruction | English |
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| Prerequisites and Co-Requisites | Course succeeds to compulsory courses of previous semester |
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| Name of Lecturer(s) | Personal ID | Name |
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| VYK37 | Ing. David Vykydal, Ph.D. |
| TYL0031 | Ing. Eva Tylečková, Ph.D. |
| SUT0027 | Ing. Andrea Sütőová, Ph.D. |
| Summary |
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| To obtain knowledge focused on explanation of quality management principles from the point of top managers view, as well as on implementation and development selected methods and tools for customer feedback and following methods oriented to discovering areas for quality management systems improvement. To understand special requirements of automotive industry to quality management systems. |
| Learning Outcomes of the Course Unit |
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| To obtain knowledge focused on explanation of advanced quality management principles from the point of top managers view, as well as on implementation and development selected methods and tools for various systems measurement, including customer feedback and following methods oriented to discovering areas for quality management systems improvement. To understand special requirements of automotive industry to quality management systems. |
| Course Contents |
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1. Principles and concepts of modern quality management systems.
2. Leadership and its application at quality management systems.
3. Top management responsibility within quality management systems.
4. Benchmarking – meaning and use within quality management.
5. Customer satisfaction measurement – meaning and procedures.
6. Customer loyalty measurement – meaning and procedures.
7. Programs of partnership with suppliers.
8. Processes, management systems and organization performance measurements.
9. EFQM Excellence Model – fundamentals and criteria.
10. Self- assessment of organizations – meaning and procedures.
11. RADAR framework and its application at quality management.
12. Automotive industry requirements related to quality management systems.
13. Integration of management systems - fundamentals and procedures. |
| Recommended or Required Reading |
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| Required Reading: |
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VYKYDAL, D. a TYLEČKOVÁ, E.: Advanced Quality Management Systems (Selected chapters). Electronic study support. Ostrava: VŠB-TUO, 2024. Available from: https://lms.vsb.cz/course/view.php?id=143289
The EFQM Model. Revised 2nd edition. Brussels: EFQM, 2021. ISBN 978-90-5236-870-2. Available from: https://lms.vsb.cz/course/view.php?id=143289
DeFEO,J.A.: Juran´s Quality Handbook. Seventh Edition. New York: McGraw Hill, 2023. ISBN 978-12-6582-16-54
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VYKYDAL, D. a TYLEČKOVÁ, E.: Pokročilé systémy managementu kvality (vybrané kapitoly). Elektronická studijní opora. Ostrava: VŠB-TUO, 2024. Dostupné z: https://lms.vsb.cz/course/view.php?id=143289
Model EFQM. Druhé, doplněné vydání. Brussels: EFQM, 2021. ISBN 978-90-5236-878-8. dostupné z: https://lms.vsb.cz/course/view.php?id=143289
NENADÁL, J. a kol.: Management kvality pro 21. století. Praha: Management Press. 2018. ISBN 978-80-7261-56-12
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| Recommended Reading: |
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LUTHRA, S.; GARG, D.; AGARWAL, A. and MANGLA, S. K.: Total quality management (TQM): principles, methods, and applications. Mathematical engineering, manufacturing, and management sciences. Boca Raton: CRC Press, Taylor & Francis Group, 2021. ISBN 978-0-367-51283-5.
YANG, K.: Quality in the era of industry 4.0: integrating tradition and innovation in the age of data and AI. Hoboken, New Jersey: Wiley, [2024]. ISBN 978-1-119-93244-4.
TEPLICKÁ, K.: Tools and methods of quality management in the context of industry 5.0: science monograph. Ostrava: VSB - Technical University of Ostrava, 2025. ISBN 978-80-248-4804-4. |
BLECHARZ, P.: Řízení a zlepšování kvality. Jesenice: Ekopress, 2023. ISBN 978-80-87865-83-5.
TEPLICKÁ, K._ Základy manažérstva kvality: vysokoškolská učebnica. Ostrava: Vysoká škola báňská - Technická univerzita Ostrava, 2025. ISBN 978-80-248-4805-1.
DeFEO, J. A. Juran's Quality Handbook: The Complete Guide to Performance Excellence. New York: McGraw Hill, 2023. ISBN 978-1-265-82165-4.
LUTHRA, S., GARG, D., AGARWAL, A. a S. K. MANGLA. Total Quality Management (TQM): Principles, Methods, and Applications. Boca Raton: CRC Press, Taylor & Francis Group, 2021. ISBN 978-0-367-51283-5. |
| Planned learning activities and teaching methods |
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| Lectures, Individual consultations, Tutorials, Project work, Teaching by an expert (lecture or tutorial) |
| Assesment methods and criteria |
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| Tasks are not Defined |