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ECTS Course Overview



Advanced Quality Management Systems

* Exchange students do not have to consider this information when selecting suitable courses for an exchange stay.

Course Unit Code639-3017/02
Number of ECTS Credits Allocated6 ECTS credits
Type of Course Unit *Optional
Level of Course Unit *Second Cycle
Year of Study *
Semester when the Course Unit is deliveredWinter Semester
Mode of DeliveryFace-to-face
Language of InstructionCzech, English
Prerequisites and Co-Requisites Course succeeds to compulsory courses of previous semester
Name of Lecturer(s)Personal IDName
NEN20prof. Ing. Jaroslav Nenadál, CSc.
VYK37Ing. David Vykydal, Ph.D.
Summary
To obtain knowledge focused on explanation of quality management principles from the point of top managers view, as well as on implementation and development selected methods and tools for customer feedback and following methods oriented to discovering areas for quality management systems improvement. To understand special requirements of automotive industry to quality management systems.
Learning Outcomes of the Course Unit
To obtain knowledge focused on explanation of advanced quality management principles from the point of top managers view, as well as on implementation and development selected methods and tools for various systems measurement, including customer feedback and following methods oriented to discovering areas for quality management systems improvement. To understand special requirements of automotive industry to quality management systems.
Course Contents
. Principles and concepts of modern quality management systems.
2. Leadership and its application at quality management systems.
3. Top management responsibility within quality management systems.
4. Benchmarking – meaning and use within quality management.
5. Customer satisfaction measurement – meaning and procedures.
6. Customer loyalty measurement – meaning and procedures.
7. Programs of partnership with suppliers.
8. Processes, management systems and organization performance measurements.
9. EFQM Excellence Model – fundamentals and criteria.
10. Self- assessment of organizations – meaning and procedures.
11. RADAR framework and its application at quality management.
12. Automotive industry requirements related to quality management systems – part I.
13. Automotive industry requirements related to quality management systems – part II.
14. Integration of management systems - fundamentals and procedures.
Recommended or Required Reading
Required Reading:
OAKLAND,J.: Total Quality Management and Operational Excellence. Text with Cases. London: Routledge, 2014.ISBN 978-0-415-63550-9
GOETSCH, D,L. and S. DAVIS: Quality Management for Organizational Excellence. 7th Edition. Harlow: Pearson Education Limited, 2012. ISBN 978-0132558983
Van NEDERPELT, P., W.M.: Object - Oriented Quality and Risk Management. Releigh: Lulu Press, 2012. ISBN 978-1-291-037-35-7
KANJI, G., K.: Measuring Business Excellence. London : Routledge, 2015. ISBN 978-1-138-86399-6
NENADÁL,J.: Quality Management System II. http://katedry.fmmi.vsb.cz/opory_fmmi
NENADÁL,J.: Systémy managementu kvality. Co, proč a jak měřit? Praha: Management Press, 2016. ISBN 978-80-7261-426-4
NENADÁL,J.,VYKYDAL,D. a HALFAROVÁ,P.: Benchmarking – Mýty a skutečnost. Model efektivního učení se a zlepšování. Praha: Management Press, 2011. ISBN 978-80-7261-224-6
OAKLAND,J.: Total Quality Management and Operational Excellence. Text with Cases. London: Routledge, 2014. ISBN 978-0-415-63550-9
NENADÁL,J.: Systémy managementu jakosti II. http://katedry.fmmi.vsb.cz/opory_fmmi

Recommended Reading:
HAYES,B.E.: Beyond Ultimate Question. A Systematic Approach to Improve Customer Loyalty. Milwaukee. ASQ Quality Press, 2009,ISBN 978-0-87389-772-3
JURAN,M.J. and DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill, 2010. ISBN 978-0-07-162973-7
HRUBEC,J.-VIRČÍKOVÁ,E. et al.: Integrovaný manažérsky systém. Nitra. Slovenská poĺnohospodárska univerzita, 2009. ISBN 978-80-552-0231-0
Planned learning activities and teaching methods
Lectures, Tutorials, Project work
Assesment methods and criteria
Tasks are not Defined